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| About Us Voices from the Shadows Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: PO Box 2 Patrington East Yorkshire HU12 OYU England Tel:(01964) 631457 Fax:(01964) 631458 Email: sales@soul45.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Mastercard, Visa and most major credit cards plus most Debit cards, Maestro, Switch etc. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling This depends on the weight of the order and will vary, depending on whether you wish the order to be insured or not. |
| Delivery Schedule Delivery - No matter where you are, we try to post same day or next day - service is a big part of our business. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us at sales@soul45.com, alternatively, you can call on (01964) 631457 (International +44 (1964) 631457 or fax us on [01964) 631458 or write to us at: PO Box 2 Patrington East Yorkshire HU12 OYU England |
| Privacy Policy Voices from the Shadows do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |